Privacy Policy

A TOUCH OF GLASS (“we, “our” or “us”) takes the privacy of our customers seriously and treats it as a priority . This Privacy Policy (“the Policy”) details the measures we take to preserve and guard the privacy of our customers when visiting or communicating with our website (“the Website”) or our agents or staff.

A detailed explanation of how we store or use personal information about you is explained here in the Policy. Updates of the Policy may be undertaken, so we recommend you return to this page to check on the Policy wording from time to time. Please also read our Terms and Conditions and Payment Security Policy.


Operation of the Website may require collection and processing of the following data:

1.1 Visit details to the Website, or the use of resources on the Website, are not limited to location and traffic data, weblogs or other communication information.

1.2 Information given by you when you contact us for any reason.

1.3 Data entered onto forms on the Website, such as registration or when purchasing products or services.


Both we and our advertisers may have the occasion to collect information with regard to your computer. The information is gained in a statistical manner for use by us or for the use of our advertisers on the Website. Data gathered will not identify you personally. Data gathered in this manner is strictly aggregate statistical data about visitors to the Website and the Website resources are utilised.

No identifying personal information will be shared at any time via the use of ‘cookies’. Data gathering can be about general online use through a cookie file. When used, cookies are automatically placed on your hard drive where information transferred to your computer can be found. These cookies are designed to help us correct and improve the Website’s services and products.

You may elect to decline all cookies via your computer. Every computer has the ability to decline cookies. Your browser has an option to enable the declining of cookies. If you do decline cookie downloads you may be limited to certain areas of the Website, as there are areas of the Website that may require the use of cookies. Any of our advertisers may also have a use for cookies. We are not responsible for, neither do we have control of, cookies downloaded from advertisements on the Website.


Primarily, we collect and store data about you to help us provide a better service.

Below are the purposes for which we may use your information:

3.1 At times when you request information from us – via a form or other electronic transmission – we may use your information to fulfil a request relating to our services or products. We may also inform you of other products or services you may find of interest, but only when your consent has been provided.

3.2 Contracts we make with you create a commitment, which may require the use of your information.

3.3 We have the right to notify you of changes to the Website, products, or services, that could affect our service to you.

3.4 Information on products or services similar to those of an existing consumer purchase may be communicated to you. The information sent to you in a communication will be similar to the subject of a recent purchase by you.

3.5 We may use your information or allow a third party use of the data, to offer you information about related products or services you may be interested in. We, or third parties, can only communicate with you if you have expressly consented to such communication and data use.

3.6 Our customers can be contacted by the Website or third parties only if consent has been granted.

3.7 The facility to decline your consent is provided on the Website. Use this opportunity to withhold your details from us or third parties, regarding data we may collect.

3.8 We do not reveal personal identifiable information about you to our advertisers. However, we may at times share statistical visitor information with our advertisers.


4.1 The European Economic Area is large, but we may have to transfer data outside of this area at times. If data is transferred outside the European Economic Area it will only be for storing or processing purposes. For example, when you submit information such as payment details; personal information; or other electronic communication, you agree to the transfer of your data for storage and processing. We take every care and all necessary steps to keep your details secure, in line with the Policy.

4.2 Information submitted by you via the Website is stored on secure servers. All payment and transaction details are encrypted to the highest level for top level security. We DO NOT store your credit card details.

4.3 Secure transmission of data over the Internet cannot be guaranteed. It is impossible to totally guarantee personal data security using electronic data transmission. When you elect to transmit data electronically, you do so at your own risk. When offered you may create a password, but you are responsible for keeping your password confidential to you.


We never share, rent, or sell your personal details to any third party.

Third party disclosure may be necessary with regard to personal information under the following circumstances:

(a) the sale of our business or its assets, in full or part, to a third party may require personal data sharing.

(b) we may be asked to share and disclose data details in line with International law, European law, or the laws of England.

(c) to assist in reducing credit risk and fraud protection.


There are links to external third party websites on the Website. Third party websites have their own privacy policies, which you agree to when visiting such websites. You should read the privacy policy for each third party website you visit. We do not accept claims for liability or responsibility in any way for third party websites, since we have no influence or control over them.


We welcome any questions you may have regarding this Privacy Policy. Please do not hesitate to contact us via the contact form.