We aim to deliver all orders placed at our online shop within 2-3 working days (UK mainland addresses) and within 5 -15 working days for everywhere else.
Orders for in-stock items are usually dispatched the same day (Monday to Friday) if placed before 3.00pm GMT. Orders placed over weekends will be processed and dispatched the following Monday.
Custom made orders can take up to 8 weeks to be delivered due to the unique nature of bespoke products.
All UK orders are shipped FREE by Royal Mail First Class Signed-For Service and will require a signature on delivery.
If you are not in when your parcel arrives, it will be returned to your local delivery office and held for 18 days awaiting your collection. If your parcel has not been collected after 18 days it will be returned it to us. Should this happen, we will re-pack and re-send to you at the address shown on the original order. In all instances a handling, repacking and redelivery fee is charged to cover our costs, currently set at £7.50 (UK), £10.50 (Europe) and £19.50 (Rest of the World). This fee must be paid in full before we are able to reprocess and return your order.
International orders are sent via Royal Mail International Tracked and Signed service. Shipping cost to countries within Europe is £10.50 per order. Shipping cost to countries outside Europe is £17.50 per order.
For orders to all countries outside Europe (including Channel Islands, Andorra, Canary Islands, Gibraltar and San Marino) a customs declaration form will accompany the package. Orders shipped to countries outside the EU may be subject to import duty plus other taxes and customs fees. These fees must be paid in full by you as the recipient. Import and customs policies vary from country to country so you should contact your local customs office for further information. Customs clearance procedures may cause delays to original delivery estimates, for which we cannot be held responsible.
Due to the personal nature of our products, we completely understand the need for privacy and discretion.
Your order will be packed in a white or brown, unmarked, anonymous and unbranded, robust postal box. It will be impossible for anyone to guess what is contained inside.
The address label will show only your name and address and a return address (as required by the Royal Mail). There will be no branding of any kind on the label.
Your Payment Statement
When you order from A TOUCH OF GLASS the transaction will appear on your statement as a purchase from ‘NOCHEX’, if you pay by debit or credit card, and ‘ESHOPSUK’ or ‘ESHOPS’ when paying with PayPal . There will be no reference to product names or product descriptions on your statement.